Privacy policy

Privacy Policy

This Privacy Policy aims to inform users about the collection and processing of personal data obtained through the website ricehotelesburgos.com (hereinafter, the 'Website').

GRUPO RICE HOTELES complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), ensuring at all times the proper use and processing of users' personal data.

WHAT DATA DO WE COLLECT THROUGH THE WEBSITE?

You may visit and use the Website services without identifying yourself or providing any personal information. We may process your IP address, operating system, browser type, and duration of visit anonymously.

The only personal data GRUPO RICE HOTELES will access are those voluntarily provided by the user when contacting us via email or through any form available on the Website.

Specifically, we may collect:

Data provided through the contact form.

Email address provided for newsletter subscription.

Data submitted through the 'Work with us' section, including CVs.

Data sent via email to the addresses indicated on the Website.

Data provided through forms or functionalities available at any given time.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis is the user's consent given by accepting this Privacy Policy and the corresponding checkboxes, implying informed and explicit consent.

FOR WHAT PURPOSE WILL WE PROCESS YOUR PERSONAL DATA?

In accordance with the GDPR, personal data voluntarily provided will be incorporated into processing records under the responsibility of GRUPO RICE HOTELES for the following purposes:

Responding to inquiries or requests.

Managing requested services.

Administrative management and service provision.

User registration.

Reservation management and commercial relationship maintenance.

Managing job applications.

Sending informative communications related to similar services.

Newsletter subscription management.

Website improvements and analysis.

Service cancellation management.

Any other purpose indicated in the forms available on the Website.

TO WHOM WILL YOUR DATA BE DISCLOSED?

Data will be processed with appropriate security measures and will not be shared with third parties except where legally required.

Possible recipients include:

Public authorities when legally required.

Financial institutions for payment management.

Accounting and legal advisory providers.

IT, hosting, software, and maintenance providers.

Booking platform providers.

Collaborators necessary for proper business management.

Consent will remain valid until expressly revoked.

DATA OF MINORS

We do not process data of children under 14 years old. Please refrain from providing such data.

WHAT ARE YOUR RIGHTS?

You have the right to:

Access your data.

Request rectification.

Request erasure.

Request restriction of processing.

Data portability.

Lodge a complaint with the Spanish Data Protection Agency.

Withdraw consent at any time.

You may exercise your rights by writing to:

c/ Avda. Reyes Católicos, 30 - 09005 Burgos, Spain

Email: protecciondedatos@ricehotelesburgos.com

JOINT DATA CONTROLLERS

LAND HOTEL S.L. – c/ Bonifacio Zamora de Usabel, 1 - 09001 Burgos

ESCALERA DORADA S.L. – c/ Plaza del Rey San Fernando, 9 - 09003 Burgos

HOW LONG DO WE KEEP YOUR DATA?

Personal data will be kept while the relationship exists and thereafter for legally required retention periods.

CV data will be stored for a maximum of one year.

Newsletter data will be kept until consent is withdrawn.

SECURITY, COOKIES AND IP ADDRESSES

The Website applies appropriate technical and organizational security measures.

In case of a data breach, the competent authority and affected users will be notified where legally required.

The Website may use cookies for technical and statistical purposes.

Servers may automatically detect IP addresses for statistical analysis only.

Legal Notice

In compliance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the general information details of our Website ricehotelesburgos.com are provided below:

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

COMPANY NAME: HOTEL RICE S.L.U.
TAX ID (NIF/CIF): B09581018
REGISTERED ADDRESS: c/ Avda. Reyes Católicos, 30 - 09005 Burgos, Spain
PHONE: +34 947 21 20 00
DOMAIN NAME: ricehotelesburgos.com
EMAIL ADDRESS: protecciondedatos@ricehotelesburgos.com

REGISTRATION DETAILS IN THE COMMERCIAL REGISTRY OF BURGOS

VOLUME: 722
BOOK: 513
PAGE: 90
ENTRY: 2
SHEET: 16713

For the processing activities mentioned, HOTEL RICE S.L.U. will jointly process your data with other Group companies: LAND HOTEL S.L. and ESCALERA DORADA S.L., jointly determining the purposes ('why the data is used') and the means ('how the data is used'), and therefore acting as Joint Controllers.

HOTEL RICE S.L.U., LAND HOTEL S.L., and ESCALERA DORADA S.L. have signed a joint controllership agreement, the essential elements of which include:

• Acting in a coordinated or joint manner for specific processing activities identified in the Privacy Policy.
• Implementing appropriate technical and organizational security measures.
• Respecting confidentiality and professional secrecy obligations.
• Allowing data subjects to exercise their rights against any of the Joint Controllers.

JOINT DATA CONTROLLERS

LAND HOTEL S.L., c/ Bonifacio Zamora de Usabel, 1 - 09001 Burgos, Spain – NIF B09399643
ESCALERA DORADA S.L., c/ Plaza del Rey San Fernando, 9 - 09003 Burgos, Spain – NIF B0942755

Our Website has implemented appropriate security measures to prevent unauthorized access to personal data.

GENERAL TERMS AND CONDITIONS AND THEIR ACCEPTANCE

These General Terms regulate the use of the services made available by GRUPO RICE HOTELES through the Website ricehotelesburgos.com (hereinafter, the 'Website').

Use of the Website confers the status of user and implies acceptance of these General Terms at the time of access.

The Website has been created to publish service offers and facilitate their contracting.

By accessing the Website, you declare that you are of legal age and have sufficient legal capacity to be bound by these Terms. If you do not agree, you must leave the Website.

Access to the Website is free of charge.

Users may browse without providing personal data. Personal data will only be processed when voluntarily provided. If data is collected via cookies, users will be informed in accordance with applicable legislation.

PURPOSE

These General Terms regulate all services offered through the Website, including file submissions and their use by users.

PERSONAL DATA

GRUPO RICE HOTELES complies with Regulation (EU) 2016/679 (GDPR), ensuring proper use and processing of personal data.

DATA CONTROLLER DETAILS

GRUPO RICE HOTELES
Tax ID: B09581018
Address: c/ Avda. Reyes Católicos, 30 - 09005 Burgos, Spain

JOINT DATA CONTROLLERS

LAND HOTEL S.L.
ESCALERA DORADA S.L.

USER DATA

Personal data voluntarily provided will be incorporated into processing records under our responsibility.

We do not process data of children under 14 years old.

Users are solely responsible for the accuracy of the data provided. In case of false data or data provided without consent, GRUPO RICE HOTELES reserves the right to delete such data immediately.

Appropriate technical and organizational security measures are applied in accordance with applicable regulations.

WEBSITE OPERATION

GRUPO RICE HOTELES does not guarantee uninterrupted access to the Website but undertakes to restore service as soon as possible when aware of incidents.

We are not liable for damages resulting from access to the Website, service interruptions, or malicious software despite security measures.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All Website content is owned by GRUPO RICE HOTELES or used under license.

Any reproduction, distribution, or commercial use requires prior written authorization.

Users agree not to infringe intellectual or industrial property rights.

USE OF LINKS

GRUPO RICE HOTELES assumes no responsibility for third-party websites linked from this Website.

BREACH OF CONDITIONS

Any breach may result in legal action and restriction of access.

APPLICABLE LAW

These conditions are governed by Spanish law.

MODIFICATION OF THE LEGAL NOTICE

GRUPO RICE HOTELES reserves the right to modify this Legal Notice. Significant changes will be communicated through the Website or by appropriate means.

A charge of €70 will be pre-authorized on your credit card as a deposit, which will be refunded on the same day once the apartment has been checked and found to be in good condition.

Smoking is prohibited in the entire building under a penalty of € 300 The organization of parties in the building is not allowed under a penalty of € 300. Remember to leave the keys to your apartment on the table in the living room when you leave. The penalty for not leaving them is € 25 per key as it is a special key. It is forbidden to introduce unregistered people into the apartments under a penalty of € 300